Terms of Service
These terms govern your use of RoomShare's platform and services. Please read them carefully as they contain important information about your rights and obligations.
Important Notice
By using RoomShare, you agree to these terms. If you don't agree, please don't use our services. These terms include important information about liability limitations and dispute resolution.
Table of Contents
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Acceptance of Terms
By accessing and using RoomShare, you agree to be bound by these Terms of Service and all applicable laws and regulations.
Important
By creating an account, you confirm that you are legally able to enter into contracts and that all information provided is accurate.
These terms constitute a legally binding agreement between you and RoomShare
If you do not agree with any part of these terms, you must not use our services
Continued use of our platform indicates acceptance of any updates to these terms
You must be at least 18 years old to use our services
Definitions
Key terms used throughout this agreement and their specific meanings within the context of our services.
Service-Related Terms
"Platform" refers to the RoomShare website, mobile application, and all related services
"User" means any individual who creates an account or uses our services
"Host" refers to users who list properties or rooms for rent
"Guest" means users seeking accommodation or roommate arrangements
"Listing" refers to any property, room, or roommate opportunity posted on our platform
Legal Terms
"Agreement" means these Terms of Service and our Privacy Policy
"Content" includes all text, images, videos, and other materials posted on our platform
"Intellectual Property" refers to all copyrights, trademarks, patents, and proprietary rights
"Prohibited Content" means any material that violates our community guidelines or applicable laws
User Accounts
Requirements and responsibilities for creating and maintaining your RoomShare account.
Account Creation
You must provide accurate, current, and complete information during registration
One person may only create one account unless expressly authorized by RoomShare
You are responsible for maintaining the confidentiality of your account credentials
You must notify us immediately of any unauthorized use of your account
Account Verification
We may require identity verification through government-issued ID
Phone number and email verification are mandatory for all users
Additional verification may be required for hosts listing properties
Failure to complete verification may result in account limitations
Account Responsibilities
You are responsible for all activities that occur under your account
Keep your profile information accurate and up-to-date
Report suspicious activity or security breaches immediately
Comply with all applicable laws and regulations in your jurisdiction
Platform Use
Guidelines for acceptable use of our platform and services.
Permitted Uses
Finding and listing legitimate housing and roommate opportunities
Communicating with other users for housing-related purposes
Using our tools for expense management and coordination
Accessing customer support and platform features
Prohibited Activities
Posting false, misleading, or discriminatory content
Harassing, threatening, or stalking other users
Using the platform for illegal activities or fraud
Attempting to circumvent our safety and security measures
Scraping, copying, or unauthorized use of our data
Creating multiple accounts or impersonating others
Content Guidelines
All content must be relevant to housing and roommate services
No adult content, violence, or illegal material
Respect intellectual property rights of others
Use appropriate language and maintain respectful communication
Listings and Bookings
Terms governing property listings, roommate postings, and booking arrangements.
Host Responsibilities
Provide accurate and complete listing information
Ensure legal right to rent or sublet the property
Maintain property safety and habitability standards
Respond promptly to inquiries and booking requests
Honor confirmed bookings and agreements
Guest Responsibilities
Provide accurate information about yourself and your needs
Treat properties and roommates with respect
Follow house rules and community guidelines
Pay all fees and expenses as agreed
Report any issues or disputes promptly
Booking Process
All bookings are subject to host approval unless otherwise specified
Confirmed bookings create binding obligations for both parties
Cancellation policies vary by listing and are clearly disclosed
RoomShare facilitates but does not guarantee any housing arrangements
Payments and Fees
Information about our payment processing, fees, and financial obligations.
Service Fees
RoomShare charges service fees for successful bookings and transactions
Fees are clearly disclosed before any payment is processed
Service fees are non-refundable except in cases of platform error
Fee structures may vary based on listing type and location
Payment Processing
All payments are processed through secure, PCI-compliant providers
We accept major credit cards, debit cards, and digital payment methods
Payment information is encrypted and never stored on our servers
Disputes and chargebacks are handled according to payment processor policies
Refunds and Cancellations
Refund eligibility depends on the specific cancellation policy of each listing
Host and guest cancellation policies are clearly stated before booking
RoomShare may provide additional protections in cases of verified issues
Processing of approved refunds typically takes 5-10 business days
Safety and Security
Our commitment to user safety and the security measures we implement.
Background Checks
We partner with third-party providers to offer background screening services
Background checks are optional but strongly recommended
Users can choose to only interact with verified or background-checked members
Background check results are not a guarantee of user behavior or suitability
Safety Features
Secure messaging system to protect personal contact information
User verification system including ID and phone number confirmation
Review and rating system to build community trust
24/7 customer support for safety-related concerns
Reporting and Response
Easy-to-use reporting tools for safety concerns and policy violations
Dedicated safety team to investigate reports and take appropriate action
Partnership with law enforcement when illegal activity is suspected
Resources and support for users who experience safety issues
Privacy and Data
How we collect, use, and protect your personal information (see our Privacy Policy for complete details).
Important
For complete details about our privacy practices, please review our Privacy Policy, which is incorporated into these terms by reference.
We collect information necessary to provide our services safely and effectively
Your data is protected using industry-standard security measures
We never sell your personal information to third parties
You have control over your privacy settings and data sharing preferences
Data retention policies ensure information is kept only as long as necessary
Intellectual Property
Rights and responsibilities regarding intellectual property on our platform.
RoomShare Property
RoomShare owns all rights to our platform, including software, design, and branding
Our trademarks, logos, and brand elements may not be used without permission
Platform features and functionality are protected by copyright and patent laws
Users may not reverse engineer, copy, or create derivative works of our platform
User Content
You retain ownership of content you post, but grant us a license to use it
By posting content, you confirm you have the right to share that material
You grant RoomShare a worldwide, royalty-free license to use your content for platform operations
We may remove content that violates intellectual property rights
Copyright Protection
We respond to valid DMCA takedown notices for copyright infringement
Users who repeatedly infringe copyrights may have their accounts terminated
Fair use and other copyright exceptions are respected within legal bounds
Contact our legal team for intellectual property concerns or questions
Account Termination
Circumstances under which accounts may be suspended or terminated.
Voluntary Termination
You may delete your account at any time through your account settings
Account deletion is permanent and cannot be undone
Some information may be retained for legal and safety purposes
Outstanding obligations survive account termination
Involuntary Termination
We may suspend or terminate accounts for violation of these terms
Illegal activity, fraud, or safety violations may result in immediate termination
Repeated policy violations may lead to permanent account closure
We reserve the right to terminate accounts at our discretion for cause
Effects of Termination
Access to the platform and all associated services will be revoked
Active bookings and arrangements may be affected
Some data may be retained as required by law or for safety purposes
Users may appeal termination decisions through our support channels
Disclaimers
Important limitations on our liability and service guarantees.
Important
RoomShare facilitates connections but users are responsible for their own safety, decisions, and agreements.
RoomShare is a platform that connects users; we do not provide housing directly
We do not guarantee the accuracy of user-provided information or listings
Users are responsible for verifying all information and making their own decisions
We do not endorse or guarantee any user, property, or arrangement
The platform is provided 'as is' without warranties of any kind
We disclaim liability for user interactions and agreements made through our platform
Liability Limitations
Legal limitations on RoomShare's liability for damages or losses.
Limitation of Damages
Our liability is limited to the amount you paid for our services in the past 12 months
We are not liable for indirect, consequential, or punitive damages
Users assume responsibility for their own decisions and interactions
These limitations apply to the fullest extent permitted by law
Third-Party Services
We integrate with third-party services but are not responsible for their performance
Payment processors, background check providers, and other partners have their own terms
External links and services are provided for convenience only
Users should review third-party terms and policies independently
Force Majeure
We are not liable for delays or failures due to circumstances beyond our control
This includes natural disasters, government actions, network failures, and other emergencies
Service interruptions may occur for maintenance, updates, or technical issues
We will make reasonable efforts to minimize disruptions and provide notice when possible
Dispute Resolution
How disputes between users and with RoomShare are handled.
User-to-User Disputes
Users are encouraged to resolve disputes directly through communication
Our customer support team can provide guidance and mediation assistance
We may investigate disputes and take appropriate action based on our policies
Serious disputes involving fraud or safety may require law enforcement involvement
Disputes with RoomShare
Most disputes can be resolved through our customer support channels
We encourage good faith efforts to resolve issues before pursuing legal action
Certain disputes may be subject to binding arbitration as outlined below
Users retain the right to pursue small claims court actions for qualifying disputes
Arbitration Agreement
Disputes with RoomShare may be resolved through binding arbitration
Arbitration is conducted through a mutually agreed-upon arbitration service
Each party bears their own costs unless the arbitrator decides otherwise
Class action lawsuits are waived in favor of individual arbitration proceedings
Governing Law
Legal jurisdiction and applicable laws for this agreement.
Important
By using RoomShare, you consent to California jurisdiction and agree that California law governs this agreement.
These terms are governed by the laws of the State of California, United States
Any legal proceedings will be conducted in the courts of San Francisco County, California
International users agree to California jurisdiction for legal matters
Local laws may also apply to specific user interactions and arrangements
Users are responsible for compliance with their local laws and regulations
Changes and Updates
How we handle updates to these Terms of Service.
Notice of Changes
We will provide 30 days notice for material changes to these terms
Notice will be provided via email to your registered address
Changes will also be prominently displayed on our platform
Continued use after the effective date constitutes acceptance of new terms
Types of Changes
We may update terms to reflect new features or services
Legal and regulatory changes may require immediate updates
User feedback and industry best practices may influence revisions
Minor clarifications and corrections may be made without extended notice
Your Options
If you disagree with changes, you may delete your account before the effective date
Account deletion must be completed before new terms take effect
Some provisions may survive account termination as legally required
You may contact support with questions about specific changes
Frequently Asked Questions
Common questions about our Terms of Service
Questions About These Terms?
Our legal and support teams are here to help clarify any questions you may have