Privacy Policy
We believe privacy is a fundamental right. This policy explains how we collect, use, and protect your personal information with complete transparency.
Table of Contents
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Privacy Overview
Your privacy is our priority. We collect only what's necessary to provide our services and never sell your personal data.
We use industry-standard encryption to protect your data
You control what information you share and with whom
We're transparent about how we collect, use, and protect your data
Regular security audits ensure your information stays safe
Information We Collect
We collect information you provide directly, usage data, and information from third-party services to improve your experience.
Account Information
To create and maintain your account and match you with compatible roommates
Property Information
To list and showcase rental properties on our platform
Communication Data
To facilitate communication and resolve disputes
Usage Information
To improve our services and provide personalized recommendations
Financial Information
To process payments and manage financial transactions
How We Use Your Information
We use your information to provide, improve, and personalize our services while keeping you safe.
Service Provision
Core platform functionality and user experience
Safety & Security
Protecting users and preventing fraudulent activity
Communication
Keeping you informed about our services
Improvement & Analytics
Enhancing our platform based on usage patterns
Information Sharing
We only share your information when necessary for our services, with your consent, or as required by law.
With Other Users
Information shared on your profile and during communications
Information Shared:
Your Control:
You control what information appears on your profile
With Service Providers
Third-party services that help us operate our platform
Information Shared:
Your Control:
We ensure all providers meet our privacy standards
For Legal Compliance
When required by law or to protect rights and safety
Information Shared:
Your Control:
We notify users when legally permitted
Business Transfers
In the event of a merger, acquisition, or sale
Information Shared:
Your Control:
Users will be notified of any ownership changes
Data Protection & Security
We implement comprehensive security measures to protect your personal information from unauthorized access, use, or disclosure.
Technical Safeguards
Administrative Controls
Physical Security
Data Handling
Your Privacy Rights
You have comprehensive rights regarding your personal information, including access, correction, deletion, and portability.
Access & Transparency
Know what data we have about you
Correction & Updates
Keep your information accurate and up-to-date
Deletion & Erasure
Remove your data when no longer needed
Data Portability
Take your data with you
Communication Control
Control how we communicate with you
Processing Limitations
Limit how we use your information
Third-Party Services
We work with trusted partners to provide enhanced services while maintaining your privacy standards.
Payment Processing
Providers:
Data Shared:
Purpose:
Secure payment processing and fraud prevention
Background Checks
Providers:
Data Shared:
Purpose:
Identity verification and safety screening
Analytics & Performance
Providers:
Data Shared:
Purpose:
Service improvement and optimization
Communication
Providers:
Data Shared:
Purpose:
SMS, email, and customer support services
Cloud Infrastructure
Providers:
Data Shared:
Purpose:
Secure hosting and content delivery
Children's Privacy
Our platform is designed for adults 18+ and we do not knowingly collect information from children under 18.
Age Restriction Notice
RoomShare is designed for adults aged 18 and above. We take children's privacy very seriously.
Our Protection Measures:
Full compliance with COPPA and international children's privacy laws
International Transfers
We may transfer your data internationally while ensuring adequate protection through legal frameworks.
European Union
United Kingdom
Canada
Other Countries
Data Retention
We retain your information only as long as necessary for our services and legal obligations.
Account Information
Active Users:
Duration of account + 30 days
Inactive Users:
3 years of inactivity
Deleted Accounts:
30 days for recovery, then permanent deletion
Exceptions:
Legal holds, ongoing disputes
Communication Data
Active Users:
Duration of account
Inactive Users:
2 years of inactivity
Deleted Accounts:
Immediate deletion
Exceptions:
Safety investigations, legal requirements
Financial Records
Active Users:
7 years from last transaction
Inactive Users:
7 years (regulatory requirement)
Deleted Accounts:
7 years (tax and audit purposes)
Exceptions:
Fraud investigations, legal disputes
Usage Analytics
Active Users:
2 years
Inactive Users:
2 years
Deleted Accounts:
Anonymized data may be retained
Exceptions:
Aggregated, non-personal statistics
Policy Updates
We may update this privacy policy to reflect changes in our practices or legal requirements.
Our Update Process:
Our Commitment
We will never make changes that reduce your privacy protections without explicit consent
Frequently Asked Questions
Quick answers to common privacy questions
Still Have Questions?
Our privacy team is here to help you understand how we protect your data