Help Center
Find answers to common questions
Getting Started
How do I create an account?
Click "Get Started" and fill out your profile information. Verify your email to activate your account.
Is 7-SIRS free to use?
Yes! Creating an account and browsing is completely free. Premium features are available with our subscription plans.
How does the matching algorithm work?
Our AI analyzes your preferences, lifestyle, schedule, and personality to find compatible matches.
Safety & Security
Are users verified?
Yes, all users must verify their email. Background checks are available for premium members.
How secure are my payments?
We use bank-level encryption and secure payment processing through Stripe.
What if I have a dispute?
Our mediation team is available 24/7 to help resolve any issues between roommates.
Payments & Billing
How does bill splitting work?
Add your bills and expenses, and we automatically calculate each person's share based on your arrangement.
What payment methods are accepted?
We accept credit cards, debit cards, and bank transfers through our secure payment system.
Can I cancel my subscription?
Yes, you can cancel anytime from your account settings. No long-term commitments required.
Still Need Help?
Our support team is here for you
Live Smart. Share Better. Connect Freely.
Whether it's your next home, your dream office, or a community built on trust — 7‑SIRS helps you find the perfect match.